Complaints

We value your feedback. If you have a concern or complaint about our products or services, please let us know. Our team will review your issue promptly and work toward a fair resolution.

Complaints Procedure​

At BWG, we are committed to maintaining the highest standards of service. However, if you have any reason to feel dissatisfied with any aspect of our service, we encourage you to contact us as soon as possible so we can address your concerns promptly and fairly.

If you experience any issues or have concerns regarding our services, please contact our client service team using one of the following methods:

  • Phone: +971  500 2100

  • Email: help@bestwingglobal.com

  • Dedicated Premium Client Manager: If applicable, you may also liaise directly with your assigned manager.

If you are not satisfied with how your concern is being handled, you may escalate the matter as a formal complaint to our Compliance Department.

Risk Disclosure

Trading Contracts for Difference (CFDs), foreign exchange (Forex), and cryptocurrencies involves a high level of risk and may not be suitable for all investors. These are leveraged products, meaning small price movements can result in significant gains or losses, and you may lose more than your initial deposit.

Retail clients are protected from negative balances; however, professional clients may incur losses exceeding their deposits. Please ensure you fully understand the risks involved and manage your exposure responsibly.

BWG provides execution-only services and does not offer investment advice or recommendations. Nothing on this site constitutes a solicitation or offer to buy or sell any financial instrument. The information presented is general in nature and not directed at residents of any jurisdiction where such distribution would be contrary to local laws or regulations.

Before trading, please review our [Risk Disclosure] and [Terms & Conditions] carefully.

Regulatory Information

The owner of this website maintains a minority, non-controlling interest in Best Wing Global Market Pty Ltd, an Australian company (ACN 689 551 415) that operates independently under its own licensing arrangements.

Best Wing Global Market Pty Ltd is an Authorised Representative of Opheleo Holdings Pty Ltd (AFSL No. 224485), with Corporate Authorised Representative number 001316566, registered at L1, 256 Rundle St, Adelaide, SA 5000.

Disclaimer: This entity is not the issuer of, and is not responsible for, the financial products traded on or through this website.

Registered Office: Island Ring Road, TB Office, Yeren, Republic of Nauru

© Copyright BWG

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